Artificial Intelligence in Call Centers: Japanese company SoftBank is testing a neural network that softens the voices of angry customers.
Now, when someone yells into the phone, customer service agents hear only a calm, transformed voice.
The goal is to reduce the stress faced by customer service agents.
https://www.businessinsider.com/ai-take-anger-out-customer-complaints-call-centers-softbank-japan-2024-5
